FAQs

1. Where are you located?

We are located in 81 Basa Street, Brgy. Paltok, Quezon City. A few minutes away from West Avenue.

2. How do I place my order?

You may view our menu and place your orders through this website, butterboyph.com! For any assistance, you may send us a message on Facebook or Instagram.

3. What are your payment methods?

You may pay through Debit/Credit Card, GCash, and BPI Online Transfer. No cash- on-delivery for now! Payment details are shown upon check out.

4. Same day delivery?

No walk-ins/same day delivery. Preorders are scheduled based on your selected delivery date upon check out. Limited same day boxes posted via IG stories are indefinite since these are only based on the extras we have for the day.

5. What are your delivery methods?

Upon check out, you will be asked to choose between in-house delivery or self-booking/pick up. Shipping rates for in-house delivery are calculated upon check-out. We deliver to Metro Manila and Greater Manila (nearby Cavite, Laguna, Bulacan and Rizal areas only). Standard dispatch time of all orders is 2:00 PM

6. Can I personally pick up my order from your kitchen?

Yes! For this option, select self-booking or personal pick up upon check out.

7. How many pastries can fit in your box?

Our standard box could fit 5 to 6 pieces of any variant.

8. Can I still edit my order or delivery information?

We can only accommodate order edits and requests when they're made at least 24 hours prior to the order’s delivery date. Send them only to our Facebook or Instagram direct message along with your order number.

9. Can I request on how my pastries will be sorted?

Packing request will be noted but not guaranteed due to our tight packing schedule however, our team will still try to accommodate them when placed at least 24 hours prior to delivery/pick up. For boxes with different recipients, we suggest placing them in separate orders to ensure your desired box assortment.

10. Can I still cancel or reschedule my order?

Although we highly discourage such requests, we can only accommodate when they’re made two days before the scheduled delivery. Send your requests to our Facebook or Instagram direct message.

11. I paid via Debit/Credit Card or GCash via Paymongo and didn't get any confirmation text. Would my order be confirmed?

Orders paid via directly through the website are confirmed via automated SMS or email. Manual confirmation texts are sent only to those who paid via Bank transfer.

12. I was not able to pick a delivery/pick up date before check out.

This happens when your browser fails to load our cart calendar. Please make sure to select a date before pressing check out. If this happens, your order will automatically be scheduled on the earliest available date.

For any other inquiries, please feel free to send us a message on:

Facebook: Butterboy

Instagram: @butterboyph

Email: butterboyph@gmail.com